Customer service

Product & Store information
What size should i get?

All our clothes are based on standard sizing and most of our products come with a tailor-made size chart. We strongly recommend ordering one size up to ensure a better fit, as our garments are tailored close to the body. Taking one size bigger will ensure optimal comfort and fit.

Please see the size chart for clear and detailed measurements.

Our shoes and loafers are true to size. Keep in mind that loafers do not have laces, so they are designed to fit snugly. If you are unsure about your size, we recommend ordering one size up to avoid a fit that is too tight. If you normally wear half sizes, we suggest going up 0.5 size for the best fit.

To find your perfect size, please check the foot length in CM / INCHES provided in the size chart. These measurements are 100% accurate.

Please refer to the size chart for clear sizing guidance.
How can I pay?

We offer a selection of reliable and secure payment options, including:

  • all major credit cards
  • PayPal
  • Klarna
  • Afterpay
  • Amazon Pay
  • Shop Pay


All transactions are fully encrypted, and additional security measures are in place to ensure a safe and protected checkout experience.
Do you guys have social media?

Yes, at the moment we have 2 social media channels.

Instagram: ValettiGIaro
Tiktok: ValettiGiaro

Returns & Exchanges
What are the return rules?

You can return a product for any reason within 14-days guaranteed. No questions asked.

We do not charge a return fee

The customer only have to bare the return label
When will i get my money back?

Once we received your return, we will send you money back the day the return package arrives.

It may take up to 3-5 business days for the bank to process this.
When will i receive my cashback?

In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.

When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.

We’d love to hear from you
If you have any questions, please consult our FAQ. If you can’t find the answer you’re looking for, our team will be happy to help.