Customer Support
How can we help?
Our Team is here to make your Valetti Giaro Experience effortles
Popular topics
Find quick answers to the most common questions.
Frequently asked questions
Find answers to our most common questions.
Where is my order?
Use your order confirmation or contact our customer care team for an update.
How long does shipping take?
Delivery estimates are shown at checkout and may vary by destination.
How can I track my order?
Your tracking link is included in your shipping confirmation email.
Do you offer free shipping?
Available shipping offers are displayed at checkout.
What is your return policy?
Please consult our returns policy page for eligibility and timeframes.
How do I start a return?
Contact our customer care team with your order number to begin.
When will I receive my refund?
Refunds are processed after the returned item has been received and inspected.
Are return costs free?
Return costs depend on the destination and the terms shown in our returns policy.
Which size should I choose?
Use the size guide on the product page and compare it with your measurements.
Where can I find the size chart?
The size chart is available on each relevant product page.
What if I’m between two sizes?
Review the garment fit notes or contact our team for guidance.
Do you restock sold-out items?
Restock availability can vary; contact customer care about a specific style.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout.
Is my payment secure?
Payments are handled securely through Shopify's encrypted checkout.
When will my payment be charged?
Payment timing depends on the method selected and is confirmed at checkout.
Do you offer buy now, pay later?
Available instalment options, if any, are shown at checkout.
No questions matched your search.
Returns & Exchanges
What are the return rules?
You can return a product for any reason within 14-days guaranteed. No questions asked.
We do not charge a return fee
The customer only have to bare the return label
When will i get my money back?
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this.
When will i receive my cashback?
In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.
When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.