Customer Support
How can we help?
Our Team is here to make your Valetti Giaro Experience effortles
Popular topics
Find quick answers to the most common questions.
Frequently asked questions
Find answers to our most common questions.
Where is my order?
Use your order confirmation or contact our customer care team for an update.
How long does shipping take?
Delivery estimates are shown at checkout and may vary by destination.
How can I track my order?
Your tracking link is included in your shipping confirmation email.
Do you offer free shipping?
Available shipping offers are displayed at checkout.
What is your return policy?
Please consult our returns policy page for eligibility and timeframes.
How do I start a return?
Contact our customer care team with your order number to begin.
When will I receive my refund?
Refunds are processed after the returned item has been received and inspected.
Are return costs free?
Return costs depend on the destination and the terms shown in our returns policy.
Which size should I choose?
Use the size guide on the product page and compare it with your measurements.
Where can I find the size chart?
The size chart is available on each relevant product page.
What if I’m between two sizes?
Review the garment fit notes or contact our team for guidance.
Do you restock sold-out items?
Restock availability can vary; contact customer care about a specific style.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout.
Is my payment secure?
Payments are handled securely through Shopify's encrypted checkout.
When will my payment be charged?
Payment timing depends on the method selected and is confirmed at checkout.
Do you offer buy now, pay later?
Available instalment options, if any, are shown at checkout.
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Retururi și Schimburi
Care sunt regulile de returnare?
Puteți returna un produs din orice motiv, cu garanție, în termen de 14 zile. Fără întrebări suplimentare.
Nu percepem nicio taxă de returnare
Clientul trebuie să suporte doar costul etichetei de retur
Când îmi voi primi banii înapoi?
După ce primim returul dumneavoastră, vă vom trimite banii înapoi în ziua în care sosește coletul returnat.
Poate dura până la 3-5 zile lucrătoare pentru ca banca să proceseze acest lucru.
Când voi primi cashback-ul meu?
În anumite cazuri oferim rambursări, pentru a evita orice neplăcere legată de returnarea produselor și pentru a compensa orice nemulțumire.
Atunci când rambursarea este aprobată, aceasta se va reflecta în contul dumneavoastră bancar în termen de 3-5 zile lucrătoare, despre care veți fi notificat printr-un e-mail.